How to Get HELP
Family, Friends, Caregivers (non medical)
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Step 1: Submit
Request HELP: Complete the online form anytime (24/7), faster, or call us.
You can request for yourself or someone you care about. ​ -
Step 2: Confirm
MONITOR YOUR EMAIL, INCLUDING YOUR SPAM/TRASH FOLDERS. Our Resource Manager will reply within 24–36 business hours about availability. -
Step 3: If approved, you’ll receive pickup day/time options. Pick Up is by appointment only — no walk-ins.
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All equipment is cleaned and safety-checked before you receive it.
Healthcare Pros:
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1. First, please complete the Request HELP —submitting multiple requests for the same item(s) (phone & online) may slow our ability to serve everyone.
2. Then have your patient or patient's representative complete the lending agreement. The Lending Agreement releases STLHELP and referring professionals from liability related to the use of equipment:
a. Adult Clients: Complete the check out form for your clients or their caregivers to complete
b. Pediatric Clients: Complete the checkout form
3. Pick-Up: Once approved, equipment will be staged for pick-up at one of our warehouses or HUBs. You or a designated person can collect it at the scheduled time.
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From hospital to home, we help you bridge the gap by supplying essential equipment—quickly and with dignity
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Questions? email manager@stlhelp.org
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Working phone & email required so we can reach you.
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Response time: Within 36 hours, Tuesday through Saturday. Closed Sunday & Monday.
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No walk-ins. Pickup must be scheduled after confirmation.
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When returning or donating home medical equipment, no appointment is required. Drop off at the locations/times listed below.
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​Request Options
Online (recommended): Fastest way — complete & submit. -
By Phone, best for those who do not use the internet:
Call 314-897-4357, ext 1 -
Manager hours: Tues–Fri: 9:00 am – 4:00 pm; Sat: 9:00 am – 1:30 pm
