How to Get HELP
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One request per client. Please fill out the Request HELP Form below—submitting multiple requests may slow our ability to serve everyone.
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Download the check out form for your clients or their caregivers to complete: https://form.jotform.com/242465374041150. The Lending Agreement releases STLHELP and referring professionals from liability related to the use of equipment.
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Working phone & email required so we can reach you.
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Response time: 24-36 hours, Tuesday through Saturday. Closed Sunday & Monday.
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No walk-ins. Pickup must be scheduled after confirmation.
Healthcare Professionals
Request HELP
Helping You Help Your Patients
Free. No insurance. No income limits. Pick-up by appointment.
From hospital to home, we help you bridge the gap by supplying essential equipment—quickly and with dignity
STLHELP partners with healthcare and social service professionals to provide free, sanitized home medical equipment to patients in need. Our process is quick, safe, and protects both you and your organization through a simple lending agreement.
How It Works (for Professionals)
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Submit Pre-Request
Complete the online Pre-Request Form with patient details and the equipment needed. -
Lending Agreement
The patient (or their representative) must sign the Healthcare/Social Service Lending Agreement, which clarifies responsibility and protects both you and STLHELP. Download the agreement -
Pick-Up
Once approved, equipment will be staged for pick-up at one of our warehouses or HUBs. You or a designated person can collect it at the scheduled time.
Request Options
Online (recommended):
Fastest way — complete & submit the "Request HELP" form on this page
By Phone:
Call 314-897-4357
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Tues–Fri: 9:00 am – 4:00 pm
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Sat: 9:00 am – 1:30 pm
MONITOR YOUR EMAIL, INCLUDING YOUR SPAM/TRASH FOLDERS. Our Resource Manager will reply within 24–36 business hours about availability.